Sales-Related Workshops
Written by Sunil Sharda
Friday, 15 July 2011 07:15
KEY ACCOUNT MANAGEMENT
 

The workshop is designed to help account managers maximise the value of their accounts and to build and nurture client relationships that lead to customer loyalty, repeat business, and customer referrals. The workshop helps participants hone their skills for improved customer relationship and communication.

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THE SALES CHAMP
 

This workshop enables participants to assess, implement and follow up the sales process in a superior and efficient manner. Effective customer service communication tools such as applying questioning skills on the telephone and face-to-face for an in-depth analysis of the buyer’s behaviour, situation, problems and priorities are covered. It also helps participants manage difficult buyer behaviour and situations involving real obstacles, anger and pricing. The workshop drives participants to become champion salespeople.

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WIN-WIN NEGOTIATION
 

The workshop imparts techniques to participants to enable them to negotiate better with internal and external customers for best results. It helps them arrive at a win-win situation by focusing on mutual long-term benefits.

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