Junior Level
Written by Sunil Sharda
Friday, 15 July 2011 07:15
EFFECTIVE COMMUNICATION SKILLS

 

The art of speaking at all occasions, business and social, is a must for all those aiming high.This workshop polishes the communication skills of participants with stylish nuances, correct grammar, situational communication – meetings, boss/subordinate, telephone, etc. Besides this, the workshop delves into various attitudinal concepts related to communication.

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EFFECTIVE INTERPERSONAL SKILLS
 

We deal with people in our everyday professional and personal lives. This workshop enables one to identify one’s own and others’ windows upon the world. It enables participants to understand and appreciate differences and adapt oneself to build bridges with all types of people.

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GROOMING FOR SUCCESS
 

An impeccable personality is readily noticed in business. The focus of this workshop is to introduce participants to globally accepted norms of business styles and practices. The workshop encompasses communication etiquette, etiquette at meetings, social and dining etiquette. Etiquette related to specific cultures is also covered.

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EFFECTIVE CUSTOMER SERVICE
 

The focus of this workshop is to sharpen communication skills oriented towards the customer. The workshop helps participants identify different types of customers, deal with hostile customers, and keep customers happy by delivering beyond expectations. Telephonic communication with the customer, types of correspondence with the customer are also covered.

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EFFECTIVE TEAM BUILDING
 

This workshop enables participants to understand the importance of teams and exposes them to the factors contributing to effective teamwork. It emphasises on understanding and appreciating others, giving and receiving feedback and respecting one another to build cohesive teams.

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PERSONAL EFFECTIVENESS FOR PEAK PERFORMANCE
 

This workshop enables participants to define the parameters of personal effectiveness, understand themselves better, set goals, manage time, and communicate effectively for maximum results.

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ON THE THRESHOLD
 

The workshop aims at helping participants understand the corporate culture and giving them an insight into corporate expectations, and accepted and appreciated behavioural patterns. The workshop paves the way for making their entry into the corporate world smooth and helps them in transiting from campus life to the corporate life.

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BUILDING A POWER PERSONA
 

The workshop helps participants to feel more motivated and empowered and helps them handle themselves better. The workshop focuses on differentiating between controllable and non-controllable events, empowering themselves through positive visualisation and affirmation, and raising their self-esteem.

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Effective Communication Skills

 
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