SALES AND CUSTOMER SERVICE

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The Sales Champ

This workshop enables participants to assess, implement and follow up the sales process in a superior and efficient manner. It also helps participants manage difficult buyer behaviour and situations involving real obstacles, anger and pricing. The workshop drives participants to become champion sales people.

Key Account Management

The workshop is designed to help account managers maximise the value of their accounts and to build and nurture client relationships that lead to customer loyalty, repeat business, and customer referrals. The workshop helps participants hone their skills for improved customer relationship and communication.

Consultative Selling

This workshop helps participants shift focus from being a vendor to a consultative seller. It gives them tips and techniques to become Trusted Advisors to clients and to achieve desired results for self and the organisation.

Win-Win Negotiation

The workshop imparts techniques to participants to enable them to negotiate better with internal and external customers for best results. It helps them arrive at a win-win situation by focusing on mutual long-term benefits.

Towards Customer Delight

The workshop will help the participants handle customers, both internal and external. It will also empower them to take pride in their jobs and empower them to provide innovative and excellent customer service for utmost customer delight.

Programs

TESTIMONIALS

  • The Human Impact team has been my partners of leadership development over the last 6 years or so in different assignments that I have held. Sunil and Lata have been exceptional in assessing people, training them, working on their development through scientific interventions and reinforcing the learnings for leaders at various levels at Zycus and Seclore. Both the organizations have grown significantly in terms of managerial maturity and knowledge. The human impact team adds a lot of value to the clients they work with in terms of partnering with them on learning direction. I wish them all the best and will continue to work with them to strengthen the leadership team at Seclore.

    Amit Sharma - Vice President - People Practices, Seclore India

  • “Lata’s understanding of the subject and passion to make a difference is what sets this workshop apart from others. She travelled across sites and locations to deliver the sessions and the feedback has been excellent. Women have reached out to us post the workshop and narrated how they were able to apply the heightened awareness of EQ into their personal & professional lives and feel the positive impact. We appreciate the responsiveness, promptness & professionalism of the Human Impact team and partnering with them has been a great experience.”

    Monica Dhar - Head - Diversity & Inclusion, Reliance Industries

  • "METTLER TOLEDO India has been working with Sunil Gwalani and his company "Human impact" for the past four years. Sunil has conducted multiple trainings for our teams including customized trainings for first time managers. He is an excellent communicator and very knowledgeable trainer. Humble and down to earth, his examples are based on day to day events which enables participants to relate easily. He consistently scores very high in the post event feedback from the participants. We continue to work with him as per our training needs and would highly recommend him to others."

    Arun Krishnamurthy - Financial Process Head, Asia METTLER TOLEDO

  • Human Impact, Mr. Sunil Gwalani and Mrs. Lata Gwalani have been a part in our Ipca training journey since more than 12 years. Their expertise, knowledge, techniques used during facilitating the programs is fascinating. They are and will be a part in this L&D journey. Our Annual Calendar is incomplete without planning or scheduling their sessions. Our objective for the programs are met.

    Niveditha Rai - Dy. General Manager - Human Resources, IPCA Laboratories Ltd

  • I worked with Sunil on two occasions. On both occasions my team was large, capable & sincere but could do a lot better as a team. On both occasions and with both the teams, Sunil was able to quickly develop a good rapport and trust. The team members opened out to him very soon and we had a great debate going on. We were able to actually do few team building sessions - including few that provoked deep introspection. Good awareness was developed about where we were as a team and it was a great start point for the teams to further the internal engagement and develop as a team.

    Anil Kumar C - Head PV - Body & Trim, ERC, Tata Motors